Don BrownSpeaker and Booking Agent Information

Hersey's, co-authoring Situational Service- Customer Care of the Practitioner with Paul and co-creating several highly successful training programs with him, including Situational Service- Beyond Basic Training, From Vision to Results, Situational Leadership in a Team Environment, Situational Selling- Creating Readiness to Buy, and Persistence.

Don Brown also co-authored the book What Got You Here Won't Get You There – In Sales! Return on Leadership - Get the Most Out of Your Untapped Talent and Bring Out the Best in Every Employee, by Marshall Goldsmith - Make Every Leadership Moment Count to Engage Your Entire Team.

Don Brown is the creator of The Leader's Daily as well. His latest book, Bring Out The Best, explains how to make the most of the untapped resources you currently have on staff. Most managers focus so much of their attention on high-potential or high-problem individuals that they overlook the critical mass at the top of the bell curve.

And being a part of that group can make the difference between surviving and thriving.

Don provides a step-by-step guide for any leader who wants to identify and target their team's "core," learn what the "silent majority" of the workforce really wants, create a personal, actionable engagement plan for each employee, and master a powerful leader's protocol for developing their team's capacity.

Don determined what to stop/start and continue doing to enhance return-on-leadership by polling over 6,000 workers across the world. Prepare to get candid — and occasionally surprising – comments. Don Brown's experience rests in interpersonal success in leadership, sales, and service, whether you require a 60-minute keynote or a five-day training for trainers.

Don Brown's track record of accomplishment spans the strategic and tactical levels, from leading a senior executive group through a vision-to-results session to wowing a room full of 2,000 association members. Don Brown is proud of his long-term client connections, some of which span over two decades.

It's all about human skills when Donald Brown talks to your company - it's all behaviorally-based!

Don is a master of the powerful, proven situational influence models of leadership, sales, and service, Marshall Goldsmith's tremendously effective techniques and content, and his own unique insights into the "state of the moment," the power of empathy, being present, and the use of influence activators to move what you learned in a targeted, relevant, and very humorous style.

Don Brown has a bachelor's degree in foreign languages from Michigan State University and a master's degree in management from California American University with Dr. Hersey. Don is proficient in English and Spanish and works regularly in Europe and Latin America, having lived and studied at the University of Seville in Spain.