Susan Salgado Biography

In 2010, Susan Reilly Salgado, Ph.D., and Danny Meyer founded Hospitality Quotient. As she pursued a Ph.D. in Management and Organizational Behavior at New York University's Stern School of Business, her relationship with USHG as a regular at Union Square Cafe throughout the 1990s informed and inspired her to write a study on the organization's hierarchical culture. After completing her thesis, Susan joined USHG as its first-ever Director of Culture and Learning in 2003. Susan created and carried out the company's effort in this role by completing the programs that serve as the foundation for HQ's activities. Susan's aptitude for authoritative behavior is focused on seeing how appealing leadership may continue to build society. As the driving force behind HQ's core concept, Susan infuses the natural ideas of neighborliness with enthusiasm, vitality, and keenness as she helps clients carry out and continue social moves and receives compelling authority methodologies to put friendliness at the center of their business models. Susan has a Ph.D. in addition to a BS and an MBA from Lehigh University. A well-regarded educator, Susan has taught management courses at NYU and Lehigh and attended TEDx Share Our Strength events and the Leukemia and Lymphoma Society. She has also tended to crowds from a variety of businesses.

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