Sheila HeenSpeaker and Booking Agent Information

Sheila Heen specializes in difficult talks in which emotions are high and relationships are fragile. She provides insight and strategies for dealing with the dialogues and issues that leaders confront on a daily basis. She has been a member of the world-renowned Harvard Negotiation Project for 20 years, is a Harvard faculty member, and is the co-author of two New York Times best-selling books. Difficult Conversations: How to Discuss What Matters Most is utilized by leaders all around the world and has even been transported into the International Space Station to assist astronauts in productively collaborating in that high-stakes, high-pressure setting. Difficult Conversations was chosen by Penguin as one of the most important books it has ever published, joining Freud and Jung on the list of 50 psychological classics. Sheila gives a new perspective to our ubiquitous issues with feedback in every organization in the groundbreaking Thanks for the Feedback by realizing that in each transaction between giver and receiver, the receiver is in command. It is up to the receiver to determine what to let in, how to make sense of it, and if and how to change. Understanding the common obstacles of accepting feedback properly is the key to increasing your personal development as well as the feedback culture on your team. Sheila's highly interactive seminars deliver insight, practical tools, and specific techniques for improving your personal relationship with feedback, from exploring our conflicted connection with feedback to understanding the triggers that generate defensiveness and denial. Her pieces have appeared in the Harvard Business Review, O, The Oprah Magazine, the New York Times, Fortune, and Real Simple. She is a sought-after pundit and writer. She has been on NPR and FOX News, as well as Wharton Leadership Radio, CNBC Power Lunch, and The Oprah Winfrey Show. Her corporate clientele are from six continents and a variety of industries, including banking, defense, consumer goods, mining, insurance, information technology, pharmaceutical and biotech, education, and media/entertainment. She has offered training for the New England Organ Bank, the Singapore Supreme Court, Greek and Turkish Cypriots living with the conflict that separates their island, and theologians engaging with disagreements about the nature of truth and God in the public sector. Sheila is a Harvard Law School and Occidental College graduate. Her three children teach her bargaining every day.

Sheila Heen’s speaking fee

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