Robert SpectorSpeaker and Booking Agent Information

Spector has written the authorized corporate histories of a wide variety of companies, including Pizza Hut, Kimberly Clark, Chevron Shipping, Eddie Bauer and the Seattle Space Needle. He has contributed articles to a plethora of publications, including The New York Times, The Wall Street Journal, Sports Illustrated and National Lampoon. He has been a guest expert on countless national and local television, radio, and Internet programs, and is quoted in publications throughout the world.

A graduate of Franklin & Marshall College, Spector teaches retail leadership at the University of Washington School of Business, drawing from the work he’s done on Seattle-based giants including Nordstrom, Amazon.com, Starbucks and Costco.

Spector has been a professional speaker since 1995. He has spoken to a panoramic collection of companies, organizations, trade associations, governmental agencies, conventions, corporate retreats and special meetings in 24 countries. He is a compelling and inspiring speaker whose style combines master storytelling with deep business acumen. His dynamic and engaging keynote programs illustrate the principles of the world-class customer service cultures he has written about in his books and sets the stage for creating, encouraging and sustaining a superior customer experience.