Robert SpectorSpeaker and Booking Agent Information

Robert Spector is a Seattle-based best-selling author, international speaker and founder of Robert Spector Consulting, which works with companies all over the world on creating their own customized, superior customer experience. He is recognized globally as the ultimate authority on customer experience and The Nordstrom Way.

He is author of the business classic The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company. Spector also takes readers on a deeper exploration into this unique company culture with his all-new book The Nordstrom Way to Customer Service Excellence: The Handbook for Becoming the Nordstrom of Your Industry. His other books include: Amazon.com: Get Big Fast, the definitive story of the e-commerce giant, which has been translated into 18 languages; Anytime, Anywhere, which foretold by a decade the game-changing impact of omnichannel retailing; Category Killers, the first in-depth look at the impact of big box stores on consumer culture; and The Mom & Pop Store: True Stories From the Heart of America, a memoir of practical lessons learned working in his parent’s butcher shop.

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