Ai-jen Poo
President of the National Domestic Workers Alliance

Pat worked at Nordstrom for 30 years, where his famous focus on service helped him build a client list of over 12,000 people. For 15 of those years, he was the top salesperson in the firm, has become the first employee to sell a million dollars worth of apparel in a single year.
The first version of Customer Service, the Nordstrom Way, which he co-authored with Robert Spector, was published by John Wiley & Sons in 1995. The book is now in its third edition and is available in six languages, with a fourth edition, including an electronic edition, planned for 2011. Many university business courses and MBA programs have utilized the book.
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Looking to book Pat McCarthy for your next event? As a Best-selling Author of The Nordstrom Way, Pat McCarthy brings a powerful story and engaging presence to corporate events, conferences, leadership programs, charity galas, and special appearances. The speaking fee for Pat McCarthy typically falls within the $20,000 - $30,000 range, depending on factors such as event location, type, and duration. Speaker Booking Agency offers transparent pricing and will provide a detailed quote tailored to your event needs. To check availability, request a quote, or learn more about booking Pat McCarthy, contact Speaker Booking Agency at 888-752-5831 or submit a booking request.
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President of the National Domestic Workers Alliance
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Economist and Former White House director of economic policy
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Expert in Race Relations and Robert J. and Marion E. Oster Senior Fellow at Stanford University's Hoover Institution