Pat McCarthy Biography

Pat worked at Nordstrom for 30 years, where his famous focus on service helped him build a client list of over 12,000 people. For 15 of those years, he was the top salesperson in the firm, has become the first employee to sell a million dollars worth of apparel in a single year. The first version of Customer Service, the Nordstrom Way, which he co-authored with Robert Spector, was published by John Wiley & Sons in 1995. The book is now in its third edition and is available in six languages, with a fourth edition, including an electronic edition, planned for 2011. Many university business courses and MBA programs have utilized the book. Pat has presented exciting and instructive lectures based on the book and his experiences working at Nordstrom for the past 15 years. He discusses how mentoring, coaching, and teaching lay the groundwork for an individual to develop his own career, a business within a corporation, or his own franchise. His lecture is both hilarious and educational, keeping the audience engaged and conversing while teaching them. Insurance companies, brokerage firms, hospitals, legal and medical offices, a cruise line, an auto manufacturer, chambers of commerce, travel enterprises, a Japanese department store, and hotel, and even a tire company have been among Pat's clientele. Pat is able to adapt his customer service principles to all of these different organizations, demonstrating how to maintain a client and build a long-term connection. Pat's message of connection building and creating a customer care strategy is especially pertinent in the present business climate when consumers are becoming tougher to come by and employers are concerned about product acceptability.

As a renowned expert and highly sought-after speaker, Pat McCarthy's expertise is in high demand. To book Pat McCarthy for your next event, conference, or workshop, please contact our speaker booking agency. Our experienced team will work closely with you to understand your specific needs and help secure Pat McCarthy's participation. With our professional guidance and seamless booking process, you can ensure a memorable and impactful experience for your audience. Don't miss the opportunity to engage your audience with Pat McCarthy's compelling insights and inspire positive change within your organization. Fill out the booking request form to take the first step in securing Pat McCarthy for your next speaking engagement.