Heather Carroll Cox Biography

Humana's Chief Digital Health and Analytics Officer is Heather Cox. She was the Chief Technology and Digital Officer at USAA, which provides banking, insurance, and financial services to military troops and their families, before taking on her present role. In 2015, American Banker named Cox Digital Banker of the Year. In 2013, she was selected to the Washington Business Journal's Women Who Mean Business list, and in 2011 and 2013, she was chosen to American Banker's Women to Watch list. From April 2014 until September 2015, Cox served as Citi's Chief Client Experience, Digital, and Marketing Officer for Global Consumer Banking. She was in charge of establishing and executing a single client experience vision, strategy, and execution, as well as managing worldwide customer satisfaction initiatives and Digital, Marketing, and Decision Management throughout Global Consumer Banking. From October 2015 until October 2016, she was the Chief Executive Officer (CEO) of Citi FinTech, a subsidiary of Citi. Prior to joining Citi, Cox worked at Capital One Financial Corporation as the Head of Card Operations, where she developed, led, and implemented a comprehensive customer experience strategy, leveraging digital innovations and customer data insights to help the company position itself for future growth, customer engagement, and operational efficiency. Prior to joining Capital One, Cox worked at E*TRADE as the Head of North American Operations. Cox graduated from the University of Illinois at Urbana-Champaign with a bachelor's degree in international economics.

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