Frank BlakeSpeaker and Booking Agent Information

Frank Blake was chairman and CEO of Home Depot for seven years.

During his time there his strategy has revolved around reinvigorating the stores and its service culture (engaging employees making products readily available and exciting to customers improving the store environment and dominating the professional contracting business an area in which Home Depot's closest rivals trail far behind) as he recognized that employee morale is a more sensitive issue in retail compared to other industry sectors like manufacturing.Blake was given credit for returning to the Orange Apron Cult — the nearly religious zeal for knowledgeable employees and high levels of customer service that was the secret of the company’s original success as he believed that customer service was the key to Home Depot to differentiate itself from competitors on aspects other than price.With less than two months left in Blake’s nearly eight-year tenure as CEO Home Depot announced that a security hack left 56 million customer credit and debit cards at risk.

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