Customer Experience Summit Invites Leadership Consultant to Deliver Closing Keynote

Medallia is the global leader in customer and employee experience, using its AI-driven platforms to turn consumer feedback into actionable insights for some of the globe’s largest and most innovative brands, including Albertsons, The Venetian Resort Las Vegas, U-Haul, Verizon Business, and many more. Every year, they hold their annual Experience ’26 summit, bringing together some of the industry’s best to the Wynn Las Vegas from February 10-12, 2026.

This year, they have invited brave adventurer and renowned leadership expert Alison Levine to deliver the event’s closing keynote address. The  American mountaineer, polar explorer, New York Times bestselling author, and leadership consultant will offer her unique insights on how a strong mindset is vital to achieving anything you desire. Despite undergoing three heart surgeries and battling Raynaud’s disease, she completed extraordinary feats in extreme environments. Her adventures include climbing Mount Kilimanjaro in 1998, serving as captain of the first American Women’s Everest Expedition in 2002, conquering the Seven Summits (the highest peaks on every continent), and skiing to both the North and South Poles. In 2008, she made history as the first American to complete a 600-mile traverse to the South Pole, hauling 150 pounds of gear on skis.

“Alison’s rare perspective on seeing clearly, acting confidently, and achieving what you set your mind to will challenge how our audience thinks about the role of CX in business transformation,” said Mark Bishof, CEO at Medallia. "Experience ’26 is the leading forum for modern customer experience, providing organizations with the tools to move beyond talk and take action. Our clients’ real-world results and innovation will equip attendees with the strategies they need to execute change and deliver real impact.”

Related Speaker List: Leadership Speakers

A former Wall Street executive with an MBA from Duke University and stints at Goldman Sachs, Levine founded Daredevil Strategies to teach leadership through analogies to adventure. She authored the 2014 bestseller “On the Edge: The Art of High Impact Leadership” and executive-produced the documentary “The Glass Ceiling”. She also established the Climb High Foundation in 2005 to train Ugandan women as mountain guides, empowering thousands. As an adjunct professor at West Point and Duke’s Coach K Center, she inspires resilience in both professional and personal life.

Attendees will have the opportunity to share case studies and best practices on five distinct learning tracks:

The New CX Playbook: Shift from reactive to proactive with continuous listening, real-time understanding, and team-wide action.

The Digital Advantage: Learn how to improve experiences by spotting friction in real time and linking digital moments to the larger customer journey.

The Power in Conversations: Turn frontline moments into enterprise-wide momentum by understanding experiences at the point of service and aligning teams on root causes.

The Experience Multiplier: Explore how AI can guide teams to take the right actions, responsibly and strategically, to move faster, smarter, and with confidence.

Leading the Shift: Learn how to make CX everyone’s business by building the influence, structure, and momentum to drive company-wide change.

For more information on how to experience this keynote, head here.

Unlock your event’s potential by bringing in Alison Levine as your keynote speaker! Don’t miss the opportunity to inspire your audience—Contact Speaker Booking Agency today for more information, or fill out our Online Booking Request Form. Let us leverage our 25 years of industry-leading Experience to secure the perfect talent for your next event!