Rilla Delorier Biography

Rilla Delorier is the Executive Vice President and Consumer Channels Executive at SunTrust Banks. With her innovative and inspirational leadership, Delorier is spearheading the bank's largest transformational effort to enhance the experience of both customers and employees. Having shifted from her previous role as Chief Marketing Officer, she now oversees SunTrust's 1,470-branch retail network, accounting for a third of the company's revenue. Delorier is working towards adding technology such as video tellers and introducing self-service safe deposit boxes, which she says is a first among U.S. banks. Under her responsibility, the company invests $100 million in mobile and online banking projects as part of a new omnichannel strategy. Her efforts to implement automated services across channels have already resulted in significant savings in operating expenses. While Delorier recognizes banking as a serious business, she has been working to infuse more lightheartedness in the workplace. She believes that fun and professionalism are not mutually exclusive and is building a culture that encourages people to enjoy themselves. Her tactics, including setting aside 15 minutes every Monday for a different team member to lead a fun activity and initiating Thank You Thursdays, have gradually won over the office cynics.

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